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airline reservation agent job description

The … 122 reviews from American Airlines employees about working as a Reservation Agent at American Airlines. Their job is to assist customers with the planning and booking aspect of their vacation or stay. Selling services and products are also a key duty of Reservation Agents. Adept at providing excellent customer service, solving customer issues and making special arrangements for customers with special needs. They then process payments and send the details and confirmation to the guest. Share It. If you like people, enjoy a fast-pace environment and can multi-task effectively, a job as a reservation agent may suit you perfectly. They offer national standard certifications that are recognized by the leaders in the industry. Customers will often have questions throughout the booking process and the Reservation Agent is expected to answer them. On average, reservation agents earn about $12.00 per hour. Cruise Lines International Association – Founded in 1971, CLIA advocates for the education and promotion of the cruise industry and its workers. Airlines hire reservation managers both from within, such as from ticketing agent supervisor ranks, and from outside the airlines. Core skills: Based on job listings we looked at, employers want Reservation Agents with these core skills. When issues arise with reservations, the Reservation Agent is often contacted to sort out the issues. Add these to your repertoire of skills and broaden your career options. Airline reservation agents typically work in an office environment outside of the airport for a specific airline. Crafting a Airline Customer Service Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Job description and duties for Reservation and Transportation Ticket Agent. Reservations Agent Resume Examples. Required fields are marked *, Copyright © 2011 - 2020 Job-Applications.com. 2. Ticket Agent Position Description Even though the airlines are in business to transport people from one place to another, they could not function without the help of many people on the ground, including those who take reservations and sell tickets, as well as those … They use telephones and computers to receive calls from customers looking to book tickets and get help with reservations. Some jobs offer their Reservation Agents bonuses or perks for reaching monthly or quarterly goals, while others may place a minimum requirement for their Reservation Agents to meet. Although pilots get a lot of attention when it comes to airlines jobs, there are numerous other jobs vital to an airline's success, including that of the customer service agent. Knows the type of … It also determines the cost of the flights. Also known as travel clerks or reservationists, Reservation Agents provide booking and reservation services to customers. Reservation sales agents might go by a number of different names, depending on the industry they work in and the level of service they provide. View All Agent Resumes Answer telephone inquiries to book reservations on multiple airlines. They use telephones and computers to receive calls from customers looking to book tickets and get help with reservations. Reservations Agent Resume Examples. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Additionally, reservation agents could be involved in other stages of travel such as offering competitive prices, giving suggestions for accommodations and car rentals, and booking flights for travelers. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: You are looking for your dream job and need a cover letter? Job Description: 1) Makes and confirms reservations for passengers on scheduled airline flights: Arranges reservations and routing for passengers at request of TICKET AGENT or customer, using timetables, airline manuals, reference guides, and tariff book. 299 Airline Reservation Agent jobs available on Indeed.com. Apply to Passenger Service Agent, Reservation Agent, Customer Service Representative and more! Reservation Agent (Passbook) – This book is geared towards preparing readers for Reservation Agent certification exams. Fees don’t fly here -- we will never ask for any form of payment for your application or training. They take calls and answer questions about airline regulations, help customers make travel plans, and work with computers to resolve problems. RESERVATION AGENT DUTIES AND RESPONSIBILITIES: Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. They answer customers’ questions, make travel suggestions and book rooms and tickets. Although it has no description for the job on the website, it does state that you can download an employee application form and e-mail or fax it to the company. Airline customer service agents make sure passengers and their luggage safely board the right aircraft at the right time. 2. When customers call to make reservations, agents enter the destination and desired date and time into the airline's computer system. Reservation Sales Agent Job Description. However, they’re known to open up virtual reservation agent positions on an as-needed basis, so it’s worth it to keep them bookmarked for future reference. Airline Reservations Agent Job Description, Career as an Airline Reservations Agent, Salary, Employment - Definition and Nature of the Work, Education and Training Requirements, Getting the Job; Job Descriptions and Careers, Career and Job Opportunities, Career Search, and Career Choices and Profiles Transportation & Logistics The company lists Remote Reservation Agent as one of its open positions on its website. Reservation and ticket agents are employed by airlines, bus companies, railroads, and cruise lines to help customers in several ways. An airline customer service agent works in an airport or a call center, providing information and assistance to the flying public. Familiar with Anna Maria Island. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Your email address will not be published. Salary and work benefits vary by employer and experience level. We’ll get you noticed. Most companies will provide on the job training for all airline rules and regulations before the new employee begins taking calls. Typically, this information includes trip planning, car rentals, seat availability, fare information, schedules, tours, meals, and other information relevant to the customer’s flight plans. Passenger Service Agents promote and sell air travel, provide travel information, complete reservations for passengers, prepare and issue tickets, meet and dispatch flights, administer seat passengers and the collection of tickets. They may also help plan travel itineraries by suggesting local tourist attractions and places of interest. JOB DESCRIPTION: RESERVATION AGENT REPORTS TO: Front Office Manager POSITION SUMMARY:. Hotels, airlines, car rental facilities, resorts and travel agencies all employ Reservation Agents. Airline Reservations Agent Job Description, Career as an Airline Reservations Agent, Salary, Employment - Definition and Nature of the Work, Education and Training Requirements, Getting the Job; Job Descriptions and Careers, Career and Job Opportunities, Career Search, and Career Choices and Profiles Transportation & Logistics Agents must possess the same expertise on American’s SABRE computer system as Reservation Sales Representative. Crafting a Airline Customer Service Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. In this position, you communicate with clients to determine their needs. Airline Reservation Agent Job Description & Salary Information. Reservation agents provide travel information over the telephone to customers of the airline. Applicants with prior experience may earn between $14.00 and $24.00 per hour. If the question is not something the Reservation Agent knows or has immediate access to, it is their responsibility to obtain the answer and get back to the customer. February 2007 to April 2010 Overseas Airlines – New Parkland, CA Airline Reservation Agent. Job DutiesAirline reservation agents typically work in an office environment outside of the airport for a specific airline. The primary task of a reservation sales agent is to book reservations for hotels, flights, car rentals, cruises, and events, among other things. For airline reservation agents, this means helping customers make reservations for their trips, confirming those reservations and then selling tickets to the passengers. Must possess a high school diploma or equivalent, two years of college and/or two years of public contact experience and obtain a … Part of a select team that worked on large corporate accounts. Reservation Agents are responsbile for processing travel and accommodation arrangements. The main duty of a Reservation Agent is to assist customers with planning and booking reservations. Your email address will not be published. Mommy Jobs Online (mommyjobsonline.com) is now seeking Airline Reservationist to work part or full-time. If you want to work as a Reservation Agent, focus on the following. It locates available flights and the best connections if more than one flight is necessary. They are employed by airline companies. £40,000 Experienced. In this role, Ready Reserve Customer Service Agents serve our customers in both the ticketing and gate areas at airport locations. The low-stress way to find your next airline reservation agent job opportunity is on SimplyHired. The average salary for an Airline Reservation Agent in India is ₹230,000. Description. 4,747 Reservation Agent jobs available on Indeed.com. © 2020 Job Hero Limited. Airframe and Powerplant MechanicAirframe and Powerplant Mechanics are involved in troubleshooting aircraft engines and systems, repairing and replacing components or parts. The Reservation Sales Agent will assist guests with planning and booking reservations for a vacation home on Anna Maria Island. Learn about American Airlines culture, salaries, benefits, work-life balance, management, job security, and more. The main duty of travel and reservation agents is to make reservations. Must possess FAA Airframe and/or Powerplant licenses. Updated December 31, 2018. Average salary (a year) £13,000 Starter. to. Airline Reservations Agent jobs and careers on totaljobs. The salaries, job opportunities and benefits within this … Only comments about working for Airline Reservation Agent Job will be approved. Sure passengers and their luggage safely board the right aircraft at the cost. To work part or full-time: make and confirm reservations for a detail-oriented Agent. Airlines employees about working for airline reservation Agent job opportunity is on SimplyHired American Society of travel.! Of these customer issues and making special arrangements for passengers by using computers and manuals to determine,. Earn about $ 12.00 per hour answer them a work from home program for virtual reservation earn... And are mainly responsible for accepting tickets from passengers in airports training for all airline and! And offer constructive criticism is on SimplyHired setting and at an airport Institute been... Travel information over the telephone to customers of the airline is a four-season..., agents enter the destination and desired date and time into the airline employ reservation agents for! A vacation home on Anna Maria Island, connections and layovers with clients determine. Airline jobs » airline reservation agents Description: reservation Agent careers are added daily on SimplyHired.com facilities, Resorts travel... 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